FAQ:

 

What is your Return and refund policy?

Click here to see our policy.

 

How tall can I build my fireplace chimney?

The total height of the entire structure should not exceed 13'4".

 

Do you need to have a concrete footing?

No.  See our Base instructions for details.

 

What do I need to do if I am building on concrete?

Concrete still needs a crushed aggregate base.  The concrete also needs steel reinforcement.  Be sure to build it properly according to local codes.  If you are building on a pre-existing concrete pad, or one much larger than your fireplace footprint, be sure to form or cut expansion joints around the fireplace.  This will ensure that the weight of your structure does not crack your concrete pad.  You can practically hide the expansion joints if you choose.  Simply lay out the first course of blocks.  Tightly mark around them with a permanent marker.  Remove the blocks.  Use a concrete saw to cut along the lines outlining where the blocks will go.  When you reposition the first course, the blocks should hide the expansion joints.  This will give your fireplace its own pad to rest on.  When movement or settling occurs, this pad will move independently of your main slab.  This will minimize or eliminate cracking of your main pad due to the constant weight of the fireplace.

 

 

Return & Refund Policy

 

Thanks for shopping at Romanstone Hardscapes.

 

We are fair and honest on returns.  The cost of returning freighted goods is high. Truthfully, these freight items costs multiple hundreds of dollars and hours of logistics to ship around the nation or even across town.  Be certain that this is an item you truly want before purchasing.  If you do decide to return it, realize by the time you pay for all the shipping and restocking fee, you will probably receive back less than half of your original purchase price. This isn’t a strong arm sales tactic. We want you to be aware of the high cost of a return before you order. Unfortunately, this is not like returning a typical item from traditional online retailers.  Therefore, always try to buy from a local retailer if possible.  If this policy makes you nervous, we understand.  We want you to have full peace of mind.  That said, we are a great company.  We sell amazing products. We would love to add you to our growing list of satisfied customers.

 

Returns

 

You have 14 calendar days to request return an item from the date you received it. Contact us at info@romanstone.com.

 

The item must arrive at our shipping location within 28 days of receiving the item.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item must be in the original packaging. All pieces must be present.

 

Your item needs to have the receipt or proof of purchase.

 

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

If you receive a refund, the original and return shipping will be deducted from your refund.

 

A 20% restocking fee will be deducted from your refund determined by the original sales price.

 

 

If you have any questions on how to return your item to us, contact us at info@romanstone.com.